Frequently Asked Questions
Everything you need to know about our luxury footwear and accessories.
What materials are used in Oliver Cabell footwear?
We use premium materials sourced directly from Italy, including hand-stitched margom outsoles and ethically sourced full-grain leather to ensure the highest quality and durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that a restocking fee may apply, and final sale items are not eligible for return.
How do I determine my correct size?
Most of our sneakers run true to size. If you are between sizes, we generally recommend sizing down for a more secure fit. You can find a detailed sizing chart on each product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight or moisture, and use shoe trees to maintain their shape.